I want to thank 4pa team for detailed guidance and being patient when I was asking queries at the time of my ITIL practitioner Certification. This certification has given me more deeper view about ITIL as a service delivery framework. I also want to thank Kishor Sir my ITIL SO trainer. He brought my knowledge to a better level in those two days training sessions and I could score good in my ITIL SO exam. The training covered all the sections into a very detail level with elaborative real life examples. Because of this experience I have also attended PMP training with 4PA. The material provided is grate and training made me comfortable with the complete project management jargons. I request you to please continue helping me till I complete my PMP certification.