ITIL® 4 Strategist: Direct, Plan and Improve (DPI)

This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Therefore, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material.

For Whom

  1. The candidates needs to ITIL4 foundation certified.
  2. ITIL4 Managing professional certified through the Managing professIonal transition.

ITIL®4 Certification Scheme


  1. Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement
  2. Understand the Key Concepts of Direct, Plan & Improve
  3. Understand the practices associated with Direct Plan and Improve
  4. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  5. Understand and walk-through the value chain activities associates with Direct, Plan and Improve


  1. ITIL® 4 Foundation


Download Syllabus Direct, Plan and Improve (DPI)


Download the ITIL®4 Direct, Plan and Improve (DPI) Brochure 

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